At HENGTMART, we value your satisfaction and understand that sometimes you may change your mind after placing an order. This policy outlines our cancellation terms and procedures to ensure clarity and transparency.
Order Cancellations
Within 24 hours of purchase: You may cancel your order for a full refund if it has not yet been processed or shipped.
After 24 hours or once shipped: Unfortunately, we cannot cancel orders that have already been processed, shipped, or are in transit. In such cases, please refer to our Return & Refund Policy for available options.
Custom or Special Orders
Orders for customised, personalised, or made-to-order products cannot be cancelled once production has begun. Please ensure that all details are correct before confirming your purchase.
How to Request a Cancellation
To cancel an order, please contact our customer service team as soon as possible:
📧 Email us at: hengtmart@outlook.com
📌 Subject line: Cancellation Request – [Your Order Number]
Include your full name, order number, and reason for cancellation in the email.
We will review your request and notify you of the outcome.
Refund Processing for Approved Cancellations
Once your cancellation is approved, we will process your refund to the original payment method.
Refunds may take 5–7 business days to appear in your account, depending on your payment provider.
Exceptions
We reserve the right to reject a cancellation request if:
The order has already been processed or shipped.
The product is custom-made or personalised.
The request falls outside the stated time frame.
Contact Us
If you have any questions or need assistance with cancelling your order, please reach out to our support team:
Email: hengtmart@outlook.com
Phone: +6011 1314 7745
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