At HENGTMART SDN. BHD. (202501033501 – 1634911-X), we are committed to delivering your orders safely and efficiently. Please review our shipping policy below:
1. Shipping Coverage
We currently deliver to addresses within Malaysia only, including:
Peninsular Malaysia
East Malaysia (Sabah & Sarawak)
For bulk or special delivery requests outside these regions, please contact us for arrangements.
2. Processing Time
Orders are processed within 1–3 business days upon payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
For pre-order or custom items, processing time may be longer. Customers will be notified accordingly.
3. Delivery Time
Peninsular Malaysia: Estimated 3–7 business days
East Malaysia (Sabah & Sarawak): Estimated 5–10 business days
Note: Delivery times are estimates and may vary depending on courier schedules, weather, location, or unforeseen circumstances.
4. Shipping Fees
Shipping charges are calculated at checkout based on item weight, dimensions, and delivery location.
Free shipping may be offered during promotional periods or for orders above a certain amount (as advertised).
For bulky or delicate items requiring special handling, additional charges may apply and will be clearly stated before checkout.
5. Tracking Information
Once your order has been shipped, a tracking number will be provided via email or SMS.
You can track your parcel via the courier’s official tracking platform.
6. Self-Collection
Customers in the Kulai, Johor area may arrange for self-collection by appointment:
📍 1164, Jalan Jambu 1, Taman Muhibbah, 81000 Kulai, Johor
📞 +6011 1314 7745
Please contact us to schedule your pickup time.
7. Delivery Issues
If your order does not arrive within the expected time frame, please contact us with your order number at hengtmart@outlook.com.
While we are not liable for courier delays, we will assist you in tracking and resolving any delivery issues.
8. Damaged or Lost Packages
If your item arrives damaged, please contact us within 48 hours of delivery with clear photos of the damage.
In the case of lost packages, we will help communicate with the courier to initiate an investigation or claim.
Need Assistance?
Email: hengtmart@outlook.com
Phone: +6011 1314 7745